Privacy policy

Last updated: October 8, 2026

Who is responsible

TurboV1 is responsible for the Tween service and this website at turbov1.com/tween. Contact hello@turbov1.com for privacy questions or requests. This policy describes both the public website and data processing when you use the app’s online services.

Content you provide

When you use online generation, your brief, instructions, app or website references, uploaded photos and files, brand settings and language choices are sent to our backend to create the requested video. We store project history, generated compositions, previews and exports so you can reopen, edit and download them. A submitted public URL may be fetched to retrieve content and screenshots. Only upload information you are authorised to share.

Accounts and device storage

A guest account uses a random identifier and credentials kept in the device Keychain. Optional Sign in with Apple supplies an Apple account identifier used to link your projects and credit balance; Apple may also provide a name or email according to your choices. The app stores preferences and cached project information on your device. iOS backups and Keychain behaviour depend on your device settings.

AI and infrastructure providers

Cloudflare provides the backend, database, storage, queues and website delivery. Fly.io provides video-generation and rendering infrastructure. Anthropic’s Claude processes the content and instructions needed for AI generation when that service is enabled. These providers receive the data necessary to perform their role and may process it outside your country under their own contractual and privacy safeguards. Do not include sensitive data in a brief unless needed and appropriate. Provider policies and retention rules also apply to processing by those providers.

Purchases

Apple handles iOS payments. RevenueCat and our backend verify purchases and track credit balances using an application account identifier, transaction identifiers, product details, purchase status and receipts. Tween does not receive your full payment-card number. Financial records may need to be kept after account deletion for accounting, fraud prevention and legal obligations.

Technical data and security

Hosting and API requests include technical information such as IP address, request time, browser or device details and error status. We use account, request and job identifiers to operate the service, prevent abuse and investigate failures. We do not intentionally put full briefs, uploaded media or credentials into diagnostic logs. We do not sell personal information or use your projects for targeted advertising.

Website and language preference

The public landing contains illustrative animations and supplied app screenshots. Trying its source tabs does not upload a file or send a generation request. Fonts and images are served by this website. We do not add advertising trackers or audience analytics to this landing. A language-preference cookie, valid for one year and limited to /tween, remembers your selection. Automatic mode uses your browser language. You can remove the cookie in your browser settings.

Why we process data

We process project content and account records to deliver the service you request, payment records to administer purchases, and limited technical information to secure and maintain the service. Where required, we rely on your consent for optional processing and on applicable legal obligations for required records. When you email support, we use your message and contact details to answer your request.

Retention and deletion

Project content remains available while you keep it in your account. Deleting a project or account blocks normal access and schedules removal of project files from cloud storage; this asynchronous cleanup is not instantaneous. Limited purchase, fraud-prevention, support and database records may remain for as long as necessary for their purpose or legal obligations. Provider logs and backups follow the relevant provider’s retention procedures. Contact us to request removal of remaining personal records or details about a specific retention period.

Your choices and rights

Use the app’s deletion controls to remove projects or your account, and export videos you want to retain first. You can request access, correction, deletion or a copy of your personal information by email. Depending on your location, you may also object to or restrict processing, withdraw consent, request portability or complain to a data-protection authority. We verify requests appropriately and respond within the applicable deadlines. Removing the app alone does not delete cloud projects or purchase records.

Children and updates

Tween is not intended for children under 13, and we do not knowingly request their personal information. Contact us if a child has provided data. This policy may change as the service evolves; the date above identifies the current version.

Contact

hello@turbov1.com