Terms of use
Last updated: October 8, 2026
About Tween
Tween is offered by TurboV1. These terms cover the Tween website and its AI motion-video services. The animations and fictional brands shown on this website are illustrative demos; they are not videos generated from your own content. Availability depends on the release of the app and its services.
App licence
For the iOS app, Apple’s standard End User Licence Agreement applies unless a different licence is provided on the App Store. These terms supplement that agreement without replacing it.
Your content and permissions
You retain your rights in the texts, images, screenshots, logos and other materials you provide. You authorise us and the service providers needed to process those materials solely to operate the service, generate your requested videos and handle support. You must have the rights and consent required to upload and publish them. Do not upload unlawful content, private information without permission, or materials that infringe another person’s rights.
AI output and publication
AI-generated videos may contain errors, omissions, unsuitable wording or inaccurate claims. Review text, images, music, facts and rights before publishing, especially commercial or regulated claims. Output is not guaranteed to be unique, copyright-protected or suitable for a particular purpose. Third-party assets remain subject to their own licences.
Accounts and recovery
You can start with a guest account. Optional Sign in with Apple can link your projects and credits to an account for recovery on another device. Keep access to your account; unlinked guest data may be difficult to recover after reinstalling or changing devices. You are responsible for activity authorised through your account.
Credits and payment
Tween uses consumable credit packs rather than a monthly subscription. The app displays the cost before you confirm a generation, edit or translation. Current reference costs are 5 credits for a new video, 1 credit for an edit and 0.5 credit per target language. Exports and revisiting an existing version do not consume credits. Purchased credits do not expire while the service and your account remain active. Credits have no cash value and cannot be transferred or resold.
Prices, failures and refunds
The landing shows reference web prices in USD. The price, currency, taxes and credit quantity displayed at checkout or in the Apple purchase confirmation control your purchase. iPhone prices may differ. Failed jobs release their reserved credits; this is not a cash refund. Apple processes iOS payments and cash refund requests under its procedures and applicable consumer rights. Do not assume Apple can restore a consumed credit pack without the associated Tween account records.
Availability and backups
Processing time varies with the brief, assets and service load. Features and availability can change, and interrupted jobs may need to be retried. Export and back up important videos; Tween is not a permanent archival service. If the service is discontinued, we will provide notice and an appropriate solution for unused paid credits as required by applicable law.
Acceptable use
Do not bypass security or payment controls, abuse the service, impersonate others, distribute malware, or attempt to access another user’s projects. We may restrict abusive or unlawful use. Restrictions do not remove your mandatory consumer rights.
Privacy and deletion
Our privacy policy explains uploaded content, account identifiers, purchases and technical information. Deleting your account or projects starts removal from active services; deletion does not itself create an Apple refund. Contact us before deletion if you need help recovering or exporting important content.
Responsibility and changes
To the extent permitted by law, the service is provided as available without a guarantee of uninterrupted operation or a particular creative result. Nothing in these terms excludes liability that cannot legally be excluded or limits mandatory consumer protections. Significant changes will be communicated on the website or in the app. Contact us first about any concern; mandatory rights and remedies in your place of residence remain available.